Market Acceptance Survey

Understanding your healthcare journey

This survey helps us understand everyday challenges people face during hospital visits, and gauges interest in a professional patient assistance service called CredKare. Your honest responses will directly shape the service.

Takes about 6–7 minutes Responses kept confidential

About you

Name (optional)

Age group

City

Occupation

Household income band (optional)

01Who are you most likely to need this service for?

02How often do you or a family member visit a hospital or clinic for a consultation or treatment?

Very frequently (once a week or more) Once or twice a month Once in 2–3 months Rarely (once or twice a year)

Pain points

03What is the biggest challenge you or your family faces during hospital visits?

Select all that apply

Managing transport / cab to and from hospital Long queues and OPD registration process No one available to accompany the patient Managing medicines and bills inside the hospital Taking time off work to accompany a family member Managing health insurance (Mediclaim), cashless approvals, reimbursement claims, and hospital paperwork No major challenge — we manage well

04Have you ever had a situation where a family member (elderly parent, spouse, or relative) had to go to the hospital alone because no one was available?

Yes, this has happened multiple times Yes, it has happened once or twice No, someone is always available

05How much advance notice do you typically have before a hospital visit?

Same day / emergency — very little notice 1–2 days About a week Varies a lot depending on the situation

Concept reaction

06CredKare is a service where a support associate accompanies a patient to the hospital, handling appointment booking, OPD navigation, cab coordination, and the return home.

Based only on this description, how needed is a service like this for your household?

07What would make you feel confident enough to trust an outside associate with your family member's hospital visit?

Select up to 2

Government-registered company with proper credentials Background-verified and trained associates with photo ID cards Real-time updates and check-ins during the visit Positive reviews and referrals from people you know Affordable and fully transparent pricing

08Have you used any similar service before (hospital concierge, elder-care app, medical attendant service, etc.)?

Yes — please name it: No, this would be the first time

Willingness to pay

09If a service like this were available at a reasonable price, how likely would you be to use it?

Very likely Somewhat likely Depends on the situation Unlikely — I would prefer to manage on my own

10Which would you prefer, if you needed this kind of support regularly (e.g. for a parent with an ongoing condition)?

Pay per individual visit A monthly plan covering a set number of visits Not applicable — I would only need this occasionally

11What would be a reasonable price for a single Hospital Visit Assistance session — a dedicated associate at the hospital plus appointment coordination?

Cab charges billed separately

Up to Rs. 500 per visit Rs. 500 to Rs. 1000 per visit Rs. 1000 to Rs. 1500 per visit Rs. 1500 to Rs. 2000 per visit I would pay more if quality and care is assured

Referral

12If you had a good experience with CredKare, how likely would you be to recommend it to friends or family?

Employment interest

13CredKare is also looking for compassionate, reliable people to work as Ground Support Associates — accompanying patients and providing on-ground assistance during hospital visits. Would you or someone you know be interested?

Yes, I would personally be interested I know someone who would be a great fit Possibly — I would like to know more about the role Not interested at this time

Open feedback

14Is there anything specific you would want CredKare to offer, or be careful about, to earn your trust and become a service you truly rely on?

Privacy notice — how we use this data

Pilot stage. CredKare is currently in the pilot / research stage and is not yet a fully operational service. This survey is being run purely to understand demand and shape what we build.

What we collect. Your answers above, plus your name, age group, city, occupation, and income band if you choose to share them — all optional except where marked.

How we use it. Solely for internal market research and service planning. We do not sell your data or share it with third parties, and we will not contact you for marketing without your separate consent.

Your rights. Under the Digital Personal Data Protection (DPDP) Act, you have the right to access, correct, or request deletion of your data at any time. To do so, email us at hello@credkare.com with the details you submitted (or your name, if provided) and we'll remove them.

CredKare · Pilot Stage Market Research. All responses are strictly confidential and used only for service planning.

Thank you for sharing your journey.

Your response has been recorded and will directly help shape how CredKare supports families like yours.